Tag Archives: troubleshooting

Webinar Recording: Diagnostic and Troubleshooting ticket examples

In case you missed our webinar please find the recording below. We talk about 2 example Diagnostic tickets, 1 Troubleshooting ticket and at the end we wrap up with some Q&A.

Vik Malhi, CCIE#13890
Facebook: https://www.facebook.com/VikMalhi
Twitter: @vikmalhi
www.collabcert.com

Top 10 IOS Troubleshooting Commands for the CCIE Collaboration Lab

#1 show call active voice compact

Use case: We have an active call through the CUBE and we want to see the codec that is being used along with the media ip addresses and RTP port numbers.

R2# show call act voice comp
 A/O FAX T Codec type Peer Address IP R:
 Total call-legs: 2
 307 ANS T13 ilbc VOIP P2001 192.102.64.50:24818
 308 ORG T13 ilbc VOIP P3001 192.102.65.50:31562

#2 show call active video compact

Continue reading Top 10 IOS Troubleshooting Commands for the CCIE Collaboration Lab

Collab Troubleshooting: Using RTMT to grab SIP Traces

This video covers how to use RTMT to grab SIP Traces and how to format the text-based answers that are required as part of the Troubleshooting Tasks within the CCIE Collaboration Lab Exam.

Vik Malhi, CCIE#13890
Facebook: https://www.facebook.com/VikMalhi
Twitter: @vikmalhi
www.collabcert.com